Cairnview Mechanical’s Philosophy
Our core philosophy since the company was formed in 2000 continues to be We work with not for our customers. The growth of our business is a result of implementing this relationship driven philosophy both from within the company as well as with our clients. The secret to Cairnview Mechanical’s success is really no secret at all – we put our core philosophy into practice every day. We nurture and value the relationships we have with our staff, our suppliers and our customers with a focus on the long-term.
Our Mission Statement speaks volumes about how we conduct business to continually be the industry leader in customer satisfaction by exceeding employee and customer expectations while maintaining a balance of growth and profitability.
This is matched by our long term Vision that we will exceed the expectations of every customer and every employee every time.
Cairnview Mechanical has enjoyed careful year over year growth, which has enabled us to enhance and broaden our value to our customers. Our foremost change in 2008 was the expansion of our plumbing and HVAC service departments throughout Vancouver Island, the Gulf Islands and the Sunshine Coast. Our growing customer demand for quality plumbing and HVAC mechanical services was the main driver for our expansion.
Cairnview Mechanical has grown significantly and continues to show solid growth throughout our market sectors. We have focused on growing our plumbing and HVAC service and maintenance with additional sales, technical and support staff.
The core of Cairnview Mechanical’s business plan and success has been our ability to attract and retain qualified staff as long term employees. Many have been with us for several years with a few since start up in 2000.
Additional journeymen, apprentices and office staff have been brought on board to round out our commercial and maintenance sectors. This targeted hiring continues and we are taking advantage of the excellent knowledge and skills of trades and business people available in the industry right now.
We have established many new accounts, as well as supporting our existing clients as they grow and expand. We continue the push to pre-qualify ourselves to customers who require the need for security clearances and a more sophisticated business model.
Notable projects we have worked on include:
- Celebrity vessels including those owned by Microsoft’s Paul Allen, John Travolta and Merv Griffin
- Department of National Defence
- BJC (previously BLJC) Property Management for CIBC, TD Bank, Shell, Canada Post, Purolator, Telus, Rogers Communications
- Colliers International
- Municipal recreational centres
- Vancouver Island federal buildings and projects
- Commonwealth Pool
- Pacific Biological Station, Nanaimo
- Neptune Project, University of Victoria
- Institute of Ocean Sciences facilities and Marine Research Vessels
- University of Victoria
- Camosun College
- BC Ferry Corporation
- Rail Yards by Le Fevre & Company
- Morley Soda by Le Fevre & Company
- Butchart Gardens
Cairnview Mechanical has training facilities on site and through the union. We hold regular training sessions for all staff on safety regulations. Our apprentices attend regular classroom and field training to review situations, techniques and upgrades in industry technology. Technical training updates throughout the year include: WCB requirements, manufacturer’s courses, industry accreditation, and support for apprenticeship training. Cairnview Mechancial has a formalized training fund that is used to send staff to specialized training courses in other regions throughout North America. We have a longstanding policy to encourage all staff to further their education and support 100% of the approved course costs and wage supplements.
In 2008, Cairnview Mechanical was COR safety certified by the BC Construction Safety Alliance and WorkSafeBC. This is one of British Columbia’s highest safety certifications in the construction industry. Cairnview Mechanical has implemented a complete Health and Safety Program and has achieved StarCor certification through the BC Construction Safety Alliance and the WorkSafeBC. This involved the strategic implementation of comprehensive safety practices and the direct training of our field technicians and management personnel.
Our staff are continually updating their training in industry safety programs such as WHMIS, Fall Protection and Working in Confined Spaces and other current WorkSafeBC trade related initiatives.
In 1997, Cairnview’s Owner, Angus Macpherson completed the Canadian Construction Association’s Gold Seal Certification Program in Project management. This program fully reinforces Cairnview Mechanical’s commitment to the highest training standards in Canada for our customers.